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- Frequently Asked Questions
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What is a VEEIP (plural VEEIPs)?
VEEIP is a generic term for any form of promotion or incentive that brands make to you via the VEEIP Platform, in return for spending time and money with them.
VEEIPs are automatically redeemed (via cashback (push-to-card)) when you shop online or in-store using a VEEIP linked payment card at a brand that you have added to your profile, provided that you meet the qualifying criteria.
You don't have to do anything to redeem a VEEIP; you just pay and we take care of the rest.
Does everyone get the same VEEIPs?
No, VEEIPs are personalised to each individual member based upon their profile and activity. Therefore, it is unlikely that two members will receive the same VEEIPs on a regular basis.
Why didn't I get the same VEEIPs that someone else received?
VEEIPs are offered based upon your personal activity, brand preferences and data. The VEEIPs that you receive will be personal to you and are therefore likely to be different to those received by others.
How do I get VEEIPs?
Simply join VEEIP, add the VEEIP Brands that you love (the Platform will do this automatically the first time you shop at a VEEIP Brand with a linked card) and VEEIPs will automatically be generated for you.
Remember to review the crowds section of the website and to join all relevant crowds to make sure that you receive all VEEIPs that are available to you.
How do I know when I get VEEIPs?
Check in at your VEEIPs page or simply watch brands reward you for spending time and money with them when you meet the qualifying criteria.
You will automatically be notified by the VEEIP Platform by email every time you receive new VEEIPs (for the previous day).
How do I redeem VEEIPs?
Simply pay in full using a VEEIP linked payment card(s) and your VEEIPs are automatically redeemed (via cashback (push-to-card)) for you when you meet the qualifying criteria. You don't have to lift a finger!
The VEEIP Platform manages this for you automatically and you can review your progress by logging in to your account at any time.
You should be aware that redemption is based upon your net spend. For example, if you have a number of VEEIPs running at the same time with one that had a promotion of the first £5 on us, your spend towards other promotions that may be running will be net of the £5.
Do I have to redeem VEEIPs using the same payment card?
As long as you use VEEIP linked payment cards, you can use any single or combination of payment card(s) for qualifying transactions towards the redemption of your VEEIPs.
You can link up to 8 payment cards to the VEEIP Platform at any time and use them interchangeably.
Do I have to redeem VEEIPs with a single transaction?
Unless specifically notified, VEEIPs can be redeemed by multiple purchases using any number or combination of VEEIP linked payment card(s).
Can I redeem VEEIPs and benefit from other offers at the same time?
It is possible to benefit from non-VEEIP offers by brands in addition to your VEEIPs where the value of the coupon is redeemed at the point of purchase (online or in-store).
Your spend towards the redemption of your VEEIPs is derived from the actual payment you make from your linked payment card(s).
Last updated: 15 Jun 2023 10:55